Not happy with a game you’ve purchased at GOG? You can always request a refund. This guide will explain how.
GOG (or Good Old Games, as it used to be known) is a wonderful deep dive into the classics of gaming. It’s also got a few modern surprises to offer, including Cyberpunk 2077.
What happens if you’re dissatisfied with a game you’ve purchased on GOG? You can always ask for a refund. GOG offers a generous 30-day refund policy on games you’ve bought and played.
If you want to know how to refund a GOG game, follow the steps below.
Can I Refund a Game on GOG?
GOG offers a 30-day refund policy for games. If you’ve purchased a game in the last 30 days, you can request a refund. This includes games that you’ve bought, downloaded, installed, and played.
You can request a refund to your payment method of choice. Alternatively, GOG can refund the amount to your GOG wallet, the internal funding mechanism for GOG purchases. A GOG wallet refund is processed within 24 hours of the refund’s approval. For other methods, however, it may take up to 30 days (depending on the provider).
GOG does reserve the right to refuse refunds, but according to its refund policy, it will only do this if it believes the policy is being abused. If you’re a serial buyer-and-refunder, for instance, you might find that GOG restricts your ability for game refunds.
This does not affect your statutory rights in your location. If you live in a locale that offers better rights for digital purchases and refunds, GOG will honor this.
If you want to request a refund for a pre-order, you can do this at any time before the game is released. The 30-day count only begins after the game itself is released.
Technical Issues and Refunds on GOG
There’s one area that GOG requests that you hold off on refunds (other than abusing it out of hand). GOG does have some early development access games on offer, so if you’re seeing technical problems, it asks that you get in touch with them first.
Another reason for this is your machine itself. GOG has a lot of older games, and while it has brought improvements to many of these games to run on modern PCs, that doesn’t mean the games are 100% error-free. If you face problems, get in touch with GOG directly to seek a resolution first. It may have just the bug fix in mind to get your game operational.
Still unhappy? You can still request a refund on GOG using the steps below.
How to Refund a Game on GOG
If the game you’re looking to refund on GOG was purchased within the last 30 days, you can quickly request it via the GOG website. You’ll need your account details and, because of the GOG website, it’s probably easiest to do this in a web browser on a PC, Mac, or Chromebook.
To request a refund on GOG:
- Open the GOG website in your web browser and sign in.
- Once you’ve signed in, hover over your username at the top.
- From the menu, select Orders & settings.
- Select Order History from the menu on the left (if it isn’t automatically selected).
- Locate the game in your order history and select the Ask for a refund option below the game’s name.
- GOG will ask you how you’d like to receive your refund. Choose between GOG Wallet or Other (such as your original payment method).
- Select a reason for the refund from the drop-down menu provided.
- When you’re ready, press the Submit button.
Once you’ve submitted the request, GOG will aim to review it within 24 hours. If the refund is approved, the payment will either appear in your GOG wallet or back to your payment method. Make sure to keep an eye on your emails, as GOG will confirm (or deny) your request here.
If the GOG refund is refused, or you’d like to speak about the refund request, you may need to speak to GOG directly. You can do this using GOG’s virtual AI chatbot. The bot can answer basic support queries, but it also allows you to submit a support request through it directly.
Better Gameplay With GOG
Using the steps above, you can quickly request a refund on GOG for a game you’ve bought in the last 30 days. If you’re trying to refund a gift, however, you’re out of luck—you’ll need to speak to GOG directly instead.
There are plenty of games to choose from on GOG, but if it isn’t for you, you can always try a platform like Steam or Epic Games instead.